Next-Gen Retail: Crafting the Ultimate Omnichannel Journey

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

fabric Expands Executive Team

fabric announces the appointments of accomplished industry veterans Matt Kaminski as chief revenue officer and Jay Topper as chief customer officer. The announcement follows a momentous year of growth and innovation for fabric that included 260% year over year growth in Gross Merchandising Value, and 277% year over year growth on number of transactions on the fabric platform, as well as industry recognition, and the unveiling of innovative new technologies.

fabric Expands Executive Team Amidst Strong Company and Customer Growth

Commerce platform innovator names Matt Kaminski Chief Revenue Officer and Jay Topper Chief Customer Officer.

fabric Expands Executive Team Amidst Strong Company and Customer Growth

fabric, the creators of the next-generation commerce platform, today announced the appointments of accomplished industry veterans Matt Kaminski as chief revenue officer and Jay Topper as chief customer officer. The announcement follows a momentous year of growth and innovation for fabric that included 260% year-over-year growth in Gross Merchandising Value, and 277% year-over-year growth on number of transactions on the fabric platform, as well as industry recognition and the unveiling of innovative new technologies.

Retail Tech: VF Corp Deploys Mobile Inventory Scanning, Kohl’s Debuts ‘The Return Drop’

KOHL’S is expanding on its existing returns capabilities with the introduction of the return drop @ KOHL’S, a feature that allows shoppers to make package-less and label-free returns from select retailers and brands at its more than 1,100 store locations nationwide.