Tis (almost) the season for holiday shopping.

With so much uncertainty in the air surrounding the state of the U.S. economy and the impending election, many are left wondering whether 2024 sales will be as robust as years past.

Americans generally feel negative about the economy although inflation has fallen and consumer spending remains strong.

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

fabric announces the appointments of accomplished industry veterans Matt Kaminski as chief revenue officer and Jay Topper as chief customer officer. The announcement follows a momentous year of growth and innovation for fabric that included 260% year over year growth in Gross Merchandising Value, and 277% year over year growth on number of transactions on the fabric platform, as well as industry recognition, and the unveiling of innovative new technologies.

fabric has announced the appointments of Matt Kaminski as Chief Revenue Officer and Jay Topper as Chief Customer Officer.

The company’s headless and composable commerce platform, applications, and APIs support merchandisers, operators, and developers within brands and retailers with the aim of creating a much more modern commerce experience.

Customers include Chico’s, Debenhams, Pier1 Imports, and Crate&Barrel.

Commerce platform innovator names Matt Kaminski Chief Revenue Officer and Jay Topper Chief Customer Officer.

fabric, the creators of the next-generation commerce platform, today announced the appointments of accomplished industry veterans Matt Kaminski as chief revenue officer and Jay Topper as chief customer officer. The announcement follows a momentous year of growth and innovation for fabric that included 260% year-over-year growth in Gross Merchandising Value, and 277% year-over-year growth on number of transactions on the fabric platform, as well as industry recognition and the unveiling of innovative new technologies.

KOHL’S is expanding on its existing returns capabilities with the introduction of the return drop @ KOHL’S, a feature that allows shoppers to make package-less and label-free returns from select retailers and brands at its more than 1,100 store locations nationwide.

In this Digital CxO Leadership Insights video interview, Amanda Razani speaks with Jay Topper, chief customer officer at fabric, about having a digital-first mindset in business.

fabric, a commerce platform provider, today released Product Catalog to help retailers deliver product information to customers across any channel.

Debenhams, a 243-year-old European department store that was reimagined as a direct-to-consumer retailer in 2021 following a Boohoo Group acquisition, has selected fabric to power its fashion and beauty product catalogue across 11 brands.

fabric, an ecommerce platform, has launched Order Fulfillment Logic, an application to automate and monitor orders and update inventory visibility in real time.

Debenhams, a 243-year-old European department store that was reimagined as a direct-to-consumer retailer in 2021 by the Boohoo group acquisition, has selected fabric to power its expansive product catalog across 11 brands, bringing a modern, composable, agile platform to its commerce experience.

fabric, the creators of a next-generation commerce platform, have unveiled their latest offering: fabric Product Catalog. This innovative solution takes a commerce-first approach to product data, streamlining and enhancing how retailers manage and deliver information about their products.

Artificial Intelligence is poised to revolutionize the retail industry, change shopping experiences, enhance customer satisfaction, boost conversion rates, and drive revenue for retailers.

Fabric CEO Mike Micucci shares insights on how composable commerce and AI are transforming omnichannel retail on the Talk Commerce podcast.

Explore key e-commerce innovations from Fabric’s solutions to AI integration and insights from the Shop Talk conference in this comprehensive episode.

“fabric has weaved OMS into the heart of commerce, bringing shopping and fulfillment together.”

“Commerce does not stop when you hit checkout – it just gets started.” – Mike Micucci, CEO of fabric

“fabric’s OMS helps omnichannel retailers mitigate out-of-stock risks and streamline inventory management.”

“Our industry-first features, such as native OMS and integrated dropshipping, are designed to give retailers a strategic advantage.” – Mike Micucci, CEO of fabric

“Stability is first and foremost in customer experience. We have lightning-fast API speeds, leading to great performance and improved conversion rates.”

“We are not just envisioning the Store of the Future – we are building it with a proven approach.” – Mike Micucci, CEO of fabric

Faisal Masud worked his way up the ranks at Amazon, Google, eBay and Staples. Now, he’s applying lessons from those companies to fabric, a start-up valued at $1.5 billion.

Headless commerce platform fabric announced it has launched a business-to-business (B2B) platform for distributors

E-commerce tech platform fabric has reached a valuation of about $1.5 billion after a new funding round led by Japan’s SoftBank

fabric, a five-year-old company providing composable API-driven technology for digital commerce, secured $140 million in Series C funding on a $1.5 billion valuation.

We’re quite bullish on several companies in the region addressing this theme, and fabric’s true “headless commerce” offering speaks to it beautifully.

The first company is fabric. fabric’s CEO is Faisal Masud whose CV is very impressive. He was previously the director of Amazon Basic and Amazon Warehouse and served as chief digital officer and chief technology officer at Staples.

fabric CEO Faisal Masud looks at the next phase of e-commerce and discusses the company raising $100 million of funding to raise its value to $850 million on “Quicktake Stock.”

Amid the athleisure market booming and its lookalike brands seeing success, Juicy Couture relaunched its e-commerce site on November 24. So far, its features include new styles and an improved user experience.

As online shopping booms, venture investment in the e-commerce sector has taken off. That has put a spotlight on the small software companies that power online shopping.

The round was led by Norwest Venture Partners, with Norwest’s Scott Beechuk joining fabric’s board of directors. Redpoint Ventures and Sierra Ventures also participated.

fabric is building a headless commerce platform and is now armed with $9.5 million in seed funding to continue helping direct-to-consumer and B2B brands utilize an e-commerce platform designed for their needs.