We build software to help retailers orchestrate the order journey.

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OMS reimaginedā€Øfor omnichannel retail

The old way to retail is broken. Today’s omnichannel consumers browse, research, and shop across physical, social, web, marketplace, app, and other channels and expect more control. To keep up, retailers must assemble too many disconnected systems and manage inventory scattered across their network. That frustration is hurting your business and your customer experiences.

We were frustrated, too. So, we combined our experiences from companies like Amazon, Salesforce, eBay, Staples, Dell, Groupon, Restoration Hardware, and Google to rethink the entire approach to order management.

Now, fabric’s reimagined OMS delivers seamless orchestration of demand and fulfillment for better customer experiences. Retailers can start small and move quickly using our cloud-native, composable integrations to scale and create lasting bonds with omnichannel shoppers. We orchestrate the entire order lifecycle for omnichannel retailers to sell anywhere, and fulfill everywhere.

Why fabric AI Order Cloud

We designed an Enterprise-grade AI first order management system to bring all of your commerce touchpoints together for seamless operations to deliver a superior customer experience.

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Business Outcome Obsessed

Meet demand efficiently on any channel you sell profitably with the order fulfillment experience customers expect.

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Financial Control with Superior TCO

Embed bite size OMS modules across your commerce business in phases to minimize disruption and manage costs.

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Speed with Modern Architecture

Go live faster with a solution that integrates seamlessly into your existing tech stack from pre to post order.

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Success with a Trusted Partner

A solution for retailers, built by retailers with a proven approach to reduce complexity and drive faster outcomes.

fabric by the numbers

260%

YoY growth in gross merchandising value


277%

YoYĀ transactions growth


1B+

API calls in 2024 and growing. <50ms latency for core storefront services


Trust is our #1 value

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Trust

We prioritize our customers. We are committed to delivering high quality results with unwavering integrity.

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Customer

We are driven by the success of our customers. We provide solutions that empower them to scale and realize their limitless potential.

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Innovation

We continuously learn and evolve for our customers. We strive to simplify complexity and create the space to think BIG.

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Team

We are one team driven by a desire to win. We are fueled by curiosity, collaboration and mutual respect.

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Threads of fabric

We are bound together by our obsession with commerce and the success of our customers. Our diverse perspectives enable us to deliver trusted products through innovation and collaboration.

Built by commerce and technology experts

Mike Micucci Mike Micucci LinkedIn

Mike Micucci

Chief Executive Officer

Wesley Pua Wesley Pua LinkedIn

Wesley Pua

Chief Financial Officer

Umer Sadiq Umer Sadiq LinkedIn

Umer Sadiq

Chief Technology Officer

Christelle Flahaux Christelle Flahaux LinkedIn

Christelle Flahaux

Chief Marketing Officer

Jay Topper Jay Topper LinkedIn

Jay Topper

Chief Customer Officer

Matt Kaminski Matt Kaminski

Matt Kaminski

Chief Revenue Officer

Chirag Patel Chirag Patel LinkedIn

Chirag Patel

Senior Vice President, Customer

Alex Shimamoto Alex Shimamoto LinkedIn

Alex Shimamoto

Vice President, People

Backed by retail experts

Rob Garf Rob Garf

Rob Garf

former VP and GM, Salesforce

Josh Krepon Josh Krepon

Josh Krepon

CDO, Steve Madden

Rich Lyons Rich Lyons

Rich Lyons

former EVP, CapgeminiĀ 

Jenna Flateman-Posner Jenna Flateman-Posner

Jenna Flateman-Posner

former CDO Snipes, Solo Brands

Alex Richardson Alex Richardson

Alex Richardson

CTO, Khaite

Investors

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Ready for results?

Let us show you how fabric brings your commerce touchpoints together with an AI-powered OMS to deliver a superior customer experience.