Overview Docs

One system to manage orders, inventory, and fulfillment

Order lifecycle management

Track and manage orders from order placement to post-delivery services.

Omnichannel order visibility

Aggregate orders from any channel into a single source of truth and a 360-degree view of customer purchases.

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Bulk order imports

Upload orders in bulk using CSV files.

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Custom order attributes

Allow custom attributes such as LTL, Gift Wrap, and more, to trigger downstream value-added services.

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Estimated delivery date

Calculate and display the date range that orders will be shipped if purchased now.

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Order servicing

Empower customer service reps to make changes to orders on behalf of the customer.

  • ZenDesk
  • Salesforce
  • Newgistics
  • ParcelLab
  • Narvar
  • Shipstation
  • Shippo
  • Deliverr
  • APIs

Returns and refunds

Handle reverse logistics with ease

Instant refunds

Increase customer satisfaction by allowing an easy return and automated refund process.

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Returns policy setting

Set business rules for accepting and processing returns and refunds.

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Inventory visibility

Get a 360-degree view of inventory across source locations

Global inventory

Near real-time view of on-shelf, in-transit, and on-order inventory at distribution centers, stores, and suppliers.

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Available-to-promise inventory

Display the exact ATP stock on the storefront using the inventory availability storefront API endpoint.

ATP inventory

Bulk inventory export

Schedule a recurring export to destination systems to maintain inventory synchronization between systems.

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Local availability

Display inventory by geographic proximity, availability at nearby stores, or network-specific availability by channel.

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Inventory controls

Add checks and balances to managing inventory

Custom inventory attributes

Create custom attributes for inventory to
display on the storefront.

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Inventory networks

Set up rules to pool inventory and control the availability of stock to sell in each channel, market, or region.

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Safety stock setting

Set the minimum inventory level for reordering to avoid overselling.

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Low stock setting

Display low inventory on the storefront to shoppers to create urgency and drive conversion.

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Custom inventory positions

Configure inventory position tags, such as on-hand, backorder available, and reserved.

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Preorders and backorders

Accept preorders and backorders from customers

Inbound inventory allocation

Increase availability by allowing customers to order against pre-order and backorder stock.

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Fulfillment Optimization

Manage complex business order fulfillment logic with simple configurations

Inventory segmentation

Configure tags to assign inventory to specific customer segments like subscribers, new customers, or VIPs.

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Inventory reservation

Track the virtual quantities of inventory for a specific demand

  • In cart inventory
  • Reserved for a purchase order
  • Allocated to warehouses
  • Marked for shipment
  • Backordered inventory
  • Pre-ordered inventory

Picking location prioritization

Specify if orders should always be picked from the closest facility in stock, or by a rank of facilities in the order that is first in stock.

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Store Fulfillment

Unlock omnichannel experiences. Streamline your store operations and maximize retail inventory potential.

BOPIS and Curbside Pickup

Simplify the pickup process. Improve store associate efficiency and provide a frictionless experience for customers.


Ship from Store

Utilize your store locations as mini-distribution centers. Our app seamlessly integrates with major shipping carriers, enabling you to fulfill online orders directly from your stores. Cut down on shipping costs and transit times while delighting your customers with faster delivery.

mobile device showing an order that is ready to be shipped by fedex

Same Day Delivery

Prioritize incoming orders based on urgency, ensuring that high-priority orders are fulfilled first. Our app intelligently categorizes orders, allowing your store associates to focus on meeting delivery deadlines and satisfying your most valuable customers.

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Flexible Fulfillment options

Optimize order routing across your network of distribution centers, warehouses and 3PLs.

Fulfillment options

Support same-day delivery, BOPIS, Ship from store, or Direct to Consumer (D2C) fulfillment methods.

laptop showing how to configure fulfillment rules without a code

Learn more about our order management system