OMS
Overview Docs

One system to manage orders, inventory, and fulfillment

Order lifecycle management

Track and manage orders from order placement to post-delivery services.

Omnichannel order visibility

Aggregate orders from any channel into a single source of truth and a 360-degree view of customer purchases.

Omnichannel order visibility_3x

Bulk order imports

Upload orders in bulk using CSV files.

Bulk order imports_3x

Custom order attributes

Allow custom attributes such as LTL, Gift Wrap, and more, to trigger downstream value-added services.

Custom order attributes_2x

Estimated delivery date

Calculate and display the date range that orders will be shipped if purchased now.

Estimated delivery date_2x

Order servicing

Empower customer service reps to make changes to orders on behalf of the customer.

  • ZenDesk
  • Salesforce
  • Newgistics
  • ParcelLab
  • Narvar
  • Shipstation
  • Shippo
  • Deliverr
  • APIs

Returns and refunds

Handle reverse logistics with ease

Instant refunds

Increase customer satisfaction by allowing an easy return and automated refund process.

Instant refunds_2x

Returns policy setting

Set business rules for accepting and processing returns and refunds.

Returns policy setting_2x

Inventory visibility

Get a 360-degree view of inventory across source locations

Global inventory

Near real-time view of on-shelf, in-transit, and on-order inventory at distribution centers, stores, and suppliers.

Global inventory_2x

Available-to-promise inventory

Display the exact ATP stock on the storefront using the inventory availability storefront API endpoint.

ATP inventory

Bulk inventory export

Schedule a recurring export to destination systems to maintain inventory synchronization between systems.

Bulk order export_3x

Local availability

Display inventory by geographic proximity, availability at nearby stores, or network-specific availability by channel.

Local availability_2x

Inventory controls

Add checks and balances to managing inventory

Custom inventory attributes

Create custom attributes for inventory to
display on the storefront.

Custom inventory attributes_2x

Inventory networks

Set up rules to pool inventory and control the availability of stock to sell in each channel, market, or region.

Inventory networks_2x

Safety stock setting

Set the minimum inventory level for reordering to avoid overselling.

Safety stock setting_2x

Low stock setting

Display low inventory on the storefront to shoppers to create urgency and drive conversion.

Low stock setting_2x

Custom inventory positions

Configure inventory position tags, such as on-hand, backorder available, and reserved.

Custom inventory positions_2x

Preorders and backorders

Accept preorders and backorders from customers

Inbound inventory allocation

Increase availability by allowing customers to order against pre-order and backorder stock.

Inbound inventory allocation_2x

Fulfillment Optimization

Manage complex business order fulfillment logic with simple configurations

Inventory segmentation

Configure tags to assign inventory to specific customer segments like subscribers, new customers, or VIPs.

Inventory segmentation_2x

Inventory reservation

Track the virtual quantities of inventory for a specific demand

  • In cart inventory
  • Reserved for a purchase order
  • Allocated to warehouses
  • Marked for shipment
  • Backordered inventory
  • Pre-ordered inventory

Picking location prioritization

Specify if orders should always be picked from the closest facility in stock, or by a rank of facilities in the order that is first in stock.

Picking location prioritization_2x

Store Fulfillment

Unlock omnichannel experiences. Streamline your store operations and maximize retail inventory potential.

BOPIS and Curbside Pickup

Simplify the pickup process. Improve store associate efficiency and provide a frictionless experience for customers.

Bopis-1

Ship from Store

Utilize your store locations as mini-distribution centers. Our app seamlessly integrates with major shipping carriers, enabling you to fulfill online orders directly from your stores. Cut down on shipping costs and transit times while delighting your customers with faster delivery.

ship-to-stores.png

Same Day Delivery

Prioritize incoming orders based on urgency, ensuring that high-priority orders are fulfilled first. Our app intelligently categorizes orders, allowing your store associates to focus on meeting delivery deadlines and satisfying your most valuable customers.

Flexible fulfillment options_2x

Flexible Fulfillment options

Optimize order routing across your network of distribution centers, warehouses and 3PLs.

Fulfillment options

Support same-day delivery, BOPIS, Ship from store, or Direct to Consumer (D2C) fulfillment methods.

no-code

Learn more about our order management system