Customer Order Management
- Order lifecycle management
- Omnichannel order visibility
- Bulk order imports
- Custom order attributes
- Estimated delivery dates
- Order servicing
- Returns and refunds
- Instant refunds
- Returns policy setting
Track and manage orders from order placement to post-delivery services.
Aggregate orders from any channel into a single source of truth and a 360-degree view of customer purchases.
Upload orders in bulk using CSV files.
Allow custom attributes such as LTL, Gift Wrap, and more, to trigger downstream value-added services.
Calculate and display the date range that orders will be shipped if purchased now.
Empower customer service reps to make changes to orders on behalf of the customer.
Handle reverse logistics with ease
Increase customer satisfaction by allowing an easy return and automated refund process.
Set business rules for accepting and processing returns and refunds.
Get a 360-degree view of inventory across source locations
Near real-time view of on-shelf, in-transit, and on-order inventory at distribution centers, stores, and suppliers.
Display the exact ATP stock on the storefront using the inventory availability storefront API endpoint.
Schedule a recurring export to destination systems to maintain inventory synchronization between systems.
Display inventory by geographic proximity, availability at nearby stores, or network-specific availability by channel.
Add checks and balances to managing inventory
Set up rules to pool inventory and control the availability of stock to sell in each channel, market, or region.
Set the minimum inventory level for reordering to avoid overselling.
Display low inventory on the storefront to shoppers to create urgency and drive conversion.
Configure inventory position tags, such as on-hand, backorder available, and reserved.
Accept preorders and backorders from customers
Increase availability by allowing customers to order against pre-order and backorder stock.
Manage complex business order fulfillment logic with simple configurations
Configure tags to assign inventory to specific customer segments like subscribers, new customers, or VIPs.
Track the virtual quantities of inventory for a specific demand
Specify if orders should always be picked from the closest facility in stock, or by a rank of facilities in the order that is first in stock.
Unlock omnichannel experiences. Streamline your store operations and maximize retail inventory potential.
Simplify the pickup process. Improve store associate efficiency and provide a frictionless experience for customers.
Utilize your store locations as mini-distribution centers. Our app seamlessly integrates with major shipping carriers, enabling you to fulfill online orders directly from your stores. Cut down on shipping costs and transit times while delighting your customers with faster delivery.
Prioritize incoming orders based on urgency, ensuring that high-priority orders are fulfilled first. Our app intelligently categorizes orders, allowing your store associates to focus on meeting delivery deadlines and satisfying your most valuable customers.
Optimize order routing across your network of distribution centers, warehouses and 3PLs.
Support same-day delivery, BOPIS, Ship from store, or Direct to Consumer (D2C) fulfillment methods.