Overview Docs

Order lifecycle management

Track and manage orders from order placement to post-delivery services.

Omnichannel order visibility

Aggregate orders from any channel into a single source of truth and a 360-degree view of customer purchases.

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Bulk order imports

Upload orders in bulk using CSV files.

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Custom order attributes

Allow custom attributes such as LTL, Gift Wrap, and more, to trigger downstream value-added services.

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Estimated delivery date

Calculate and display the date range that orders will be shipped if purchased now.

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Order servicing

Empower customer service reps to make changes to orders on behalf of the customer.

  • ZenDesk
  • Salesforce
  • Newgistics
  • ParcelLab
  • Narvar
  • Shipstation
  • Shippo
  • Deliverr
  • APIs

Returns and refunds

Handle reverse logistics with ease

Instant refunds

Increase customer satisfaction by allowing an easy return and automated refund process.

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Returns policy setting

Set business rules for accepting and processing returns and refunds.

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Inventory visibility

Get a 360-degree view of inventory across source locations

Global inventory

Near real-time view of on-shelf, in-transit, and on-order inventory at distribution centers, stores, and suppliers.

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Available-to-promise inventory

Display the exact ATP stock on the storefront using the inventory availability storefront API endpoint.

ATP inventory

Bulk inventory export

Schedule a recurring export to destination systems to maintain inventory synchronization between systems.

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Local availability

Display inventory by geographic proximity, availability at nearby stores, or network-specific availability by channel.

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Inventory controls

Add checks and balances to managing inventory

Custom inventory attributes

Create custom attributes for inventory to
display on the storefront.

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Inventory networks

Set up rules to pool inventory and control the availability of stock to sell in each channel, market, or region.

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Safety stock setting

Set the minimum inventory level for reordering to avoid overselling.

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Low stock setting

Display low inventory on the storefront to shoppers to create urgency and drive conversion.

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Custom inventory positions

Configure inventory position tags, such as on-hand, backorder available, and reserved.

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Preorders and backorders

Accept preorders and backorders from customers

Inbound inventory allocation

Increase availability by allowing customers to order against pre-order and backorder stock.

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Fulfillment optimization

Manage complex business order fulfillment logic with simple configurations

Inventory segmentation

Configure tags to assign inventory to specific customer segments like subscribers, new customers, or VIPs.

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Inventory reservation

Track the virtual quantities of inventory for a specific demand

  • In cart inventory
  • Reserved for a purchase order
  • Allocated to warehouses
  • Marked for shipment
  • Backordered inventory
  • Pre-ordered inventory

Picking location prioritization

Specify if orders should always be picked from the closest facility in stock, or by a rank of facilities in the order that is first in stock.

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Flexible fulfillment options

Support same-day delivery, BOPIS, Ship from store, or Direct to Consumer (D2C) fulfillment methods.

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Learn more about our order management system