WooCommerce order management is part of the free WordPress plugin—WooCommerce—that lets store owners manage and fulfill their orders. Like other traditional order management system (OMS) software, the WooCommerce OMS dashboard lets you see everything that relates to an order, including the order number, name, date of sale, etc.
Automattic acquired WooCommerce in 2015 for $30 million. Currently, over 3 million websites are using WooCommerce. Data from BuiltWith also shows that WooCommerce boasts a 29% market share of the top 1 million websites using e-commerce technologies, putting it ahead of Magento and Shopify.
Nonetheless, modern alternatives to WooCommerce OMS that offer greater flexibility are taking the stage. Chief among them is headless commerce. Headless commerce provides solutions to WooCommerce order management limitations, such as scalability or late deliveries. With Amazon championing this new technology, it’s worth looking into.
As the leader among traditional e-commerce platforms today, WooCommerce order management provides site owners with beyond-the-basics inventory, fulfillment, and necessary tools to enhance operations and stimulate growth. This lets brands and retailers focus on providing excellent customer service in one single place.
WooCommerce order management is free to everyone who downloaded the plugin and has a WordPress website. WordPress OMS has a user-friendly and less-confusing dashboard that’s easy to navigate from the WordPress dashboard; you access it with
WooCommerce>order management. Like typical OMS software, WooCommerce displays the order status beginning with “pending payment” and ending with “completed.” It also shows other important statuses like:
You can arrange orders by the order number, date, or total. In addition, the OMS dashboard has other options like automated tax calculations, live shipping rates, print labels at home, and a mobile app for iOS and Android users. The platform also allows multiple digital payment options. Overall, WooCommerce order management provides the tech stack every retailer needs to run a successful e-commerce business.
WooCommerce OMS is great if a business operates with one channel and has good inventory visibility. But if you’re a business using multiple channels with a lot of products, WooCommerce order management doesn’t offer much flexibility.
WooCommerce needs a lot of plugins—at least 25—to function as a standalone OMS. Setting up each payment gateway also requires an extra plugin, each of which has its own configuration. Downloading these plugins can slow down a website’s speed as they take a lot of memory, and ultimately slows down the order fulfillment process. Furthermore, these plugins are expensive to maintain and make it harder to navigate the dashboard.
While WooCommerce OMS offers a user-friendly interface, it requires a lot of website development or WordPress experience to maximize its use. Additionally, its legacy system architecture makes it difficult to set up shipping solutions or connect with third-party logistics (3pl) companies.
There are a lot of alternatives to a business looking for something different from WooCommerce order management, including traditional e-commerce platforms and the modern headless commerce approach. Let’s examine the options to help decide which one is worth trying out.