Salesforce order management system (OMS) is a new cloud-based OMS that replaced Commerce Cloud OMS from Demandware. Acquired by Salesforce in 2017, Commerce Cloud OMS uses SQL and Microsoft.Net server technology, whereas Salesforce OMS is built on Salesforce CRM directly, allowing for more centralized data management.
With its experience in cloud software development, Salesforce OMS has an architecture that supports multiple e-commerce integrations. However, certain shortcomings necessitate the adoption of modern headless commerce OMS solutions as viable Salesforce order management alternatives.
In this article, we’ll cover the pros and cons of Salesforce OMS. We’ll also discuss some cloud commerce oms to help make an informed decision.
Since it is built directly on the CRM, Salesforce OMS supports extensive functions that let users centralize their customer data in one place. Businesses that already use Salesforce CRM can deploy the order management system independently or with other cross-cloud architecture solutions.
Salesforce OMS gives high omnichannel performance. Its third-party ecosystem provides businesses the apps they need to build and manage visual end-to-end order workflows, create invoices, capture payments, and fulfill orders. Salesforce OMS also integrates with UPS, Adyen, Avalara, and DHL.
Despite being an order management system for certain e-commerce companies, Salesforce OMS has several shortcomings. Its numerous features significantly slow down the OMS load-time, resulting in a clunky performance and user experience. Users also have to input and update data manually.
Because of its multiple integrations and features, Salesforce OMS depends on the implementation partners for upgrades and fixes rather than making required changes independently. Unlike modern microservices commerce solutions, Salesforce OMS has limited deployment and cloud options, inhibiting how much customers can do with the order management system.
Salesforce OMS is built with Apex, a complex programming language software, making it difficult for non-technical users to navigate the platform. These drawbacks leave many users with a difficult decision when it’s time to reconcile Salesforce’s high prices with its limited services.
Salesforce order management is not the only OMS available to e-commerce companies. Several traditional and modern alternatives are available. Understanding how these solutions work is key to making an informed decision.
Tech advocate and writer @ fabric.