Learn Why Modern Commerce Begins With OMS in This New Ebook
E-commerce still feels new, but it’s more than 25 years old! That’s a lifetime in tech, especially for retailers that rely on legacy ERP systems to drive online commerce, payments, inventory management, order fulfillment, customer communications, and everything else.
Today, retailers that depend on ERP scramble to connect, speed up, and wrangle with cumbersome tools, systems, vendors, connectors, spreadsheets, and more.
Yeah, that’s a pain. It’s time to modernize.
Learn why in this new ebook: A Modern Solution for Modern Commerce.
A better omnichannel shopping experience happens with OMS
Commerce is a journey, not just for your customers, but also for those 1s and 0s coursing through your clouds and systems. They combine to create data that signal clicks, drive engagement, convert orders, kick-o fulfillment, adjust inventory levels, manage customer service, and inform every other aspect of the customer journey.
Your customers don’t care about the back end. They just want a great experience.
You care, however, because it’s those 1s and 0s, and the systems they flow through, that will make or break your customer experience. If your teams are jumping across screens, sharing spreadsheets, and waiting for midnight data transfers, the proverbial ball will be dropped. Frequently!
Modernizing an order management system (OMS) gives customers a seamless experience, regardless of their journey.
Start on their smartphone and want to pick a product up in the store? Done! Buying a dropshipped product from your website? It’s like they bought it straight from you! Fulfillment needs a t-shirt from the Northeast warehouse and socks from the retail location in Pittsburgh? Make it so!
Get this new ebook today to understand how OMS makes for a better omnichannel retail experience — for you and your customers.
ERP had its day decades ago, but OMS is today’s commerce solution
Every retailer knows data is the key to success with today’s omnichannel customers. But you have to get your hands on that data to turn it into insights.
You can’t do it effectively with data spread across multiple legacy systems that require teams to assemble spreadsheets to get a glimpse manually and saps decision-making confidence because they’re never really sure if they have the right data or it’s up to date.
OMS gives you a single view of what’s happening across the entire customer journey. It offers customers a single source of information. It provides service, support, order management, and returns with a consistent, accurate, dependable resource. It gives marketing and merchandising teams more power to engage with customers and create more revenue opportunities.
Of course, there’s even more to it.
Download “A Modern Solution for Modern Commerce” to learn how fabric OMS lets you create personalized customer experiences that define your brand while harnessing power and insights from across the customer journey.
Are you ready to blast off on the OMS rocketship? Let’s go!
Digital content editorial team @ fabric.
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