Fabric's multi-channel feature enables creation of unique user experiences for each online sales avenue. Front end destinations including websites, applications, and kiosks can have unique pages, global elements, and menus curated to serve each individual channel.

This is an optional feature.  Contact your Fabric Customer Success partner if you want this feature enabled.
Once the feature is enabled, use the Create Channel API to generate individual channels. 

A Source column will be added to the list view in the Pages, Global Elements, and Menu modules. Each ‘Source’ represents an individual channel. Apart from creating channels, you can also update a channel, retrieve channel details or even delete channels. 

You can filter the channels you want to view by selecting them in the dropdown menu. 

Filtering page view by channel
Filtering page view by channel

  1. Navigate to the Pages section within XM
  2. Click on the three vertical dots next to the Page type name
  3. Click Edit Details
  4. Select one or more channels in the Source drop-down
  5. Set Page type name and Prefix 
  6. Click Save

Adding a new Page Type
Adding a new Page Type

  1. Navigate to the Pages section within XM
  2. Click on the three vertical dots next to the Page name
  3. Select New Version or Edit Details
  4. Select one or more channels in the Source drop-down
  5. Update other fields as needed 
  6. Click Save

Adding a new Page
Adding a new Page

Use the Retrieve Page by URL and Channel ID API to retrieve channel-specific pages for your site.

  1. Navigate to the Global Elements tab within XM
  2. Click on the three vertical dots next to the Global Element name
  3. Select Create New Version or Edit Details
  4. Select one or more channels in the Source drop-down
  5. Add or Update all other required fields
  6. Click Save

Make a copy of a Global Element
Make a copy of a Global Element

Use the Retrieve Global Components By Channel ID API to retrieve the channel-specific Global Elements for your site. 

  1. Navigate to the Menu tab within XM
  2. Click on the three vertical dots next to the Menu name
  3. Select one or more channels in the Source drop-down
  4. Update Menu name, if needed
  5. Click Save

Note: Only one Menu can be Live for each Source at any given time.

Editing Channel in Menu Details
Editing Channel in Menu Details

Use the Retrieve Live Menu List By Channel ID API to retrieve the main menus and their nested sub-menus on your site, based on the specified channel. 

Last update: Jul 30, 2021

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