Orders record what a customer purchased. This article shows you how to manage Orders in Fabric OMS.

OMS Orders Screen

  • Order: a record of a purchase, created when a customer completes checkout with at least one product or service charge
  • Order date: the date the customer placed the order
  • Shipped date: the date the order is transferred to a carrier for delivery
  • Billing address: the address used to validate payment
  • Shipping address: the address used for order delivery

Filter, search, and sort make it easy for you to find the orders you need. The Order Status summary at right will update based on search results or filters applied. Exported results will also be limited to the subset of orders on the Orders page when the export is initiated.

  1. Navigate to Order Overview page.
  2. Click Filter button.
  3. Select your filter criteria (order status, date, order value, item quantity, or location).
  4. Click Apply filters.

Filter orders in OMS
Filter orders in OMS

Use the Search bar to find a specific order.  Search using order information or customer information.

  1. Navigate to Order Overview page.
  2. Click order to be shipped.
  3. Add Tracking number in the pending shipment section.
  4. Add shipment details:
    • Shipment provider
    • Tracking number
    • SKUs
  5. Click Save.

Note: Once saved, an email is automatically sent to the customer with the tracking number.

Shipment details
Shipment details

  1. Navigate to Order Overview page.
  2. Click the order to be cancelled.
  3. Click Cancel order in the upper right of the screen.
  4. Select cancellation reason.
  5. Click Cancel order.

Note: Order cancellation can not be undone.

Cancel order
Cancel order

Last update: Jun 09, 2021

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